Refund policy

We do not offer refunds. Exchanges are available under the following conditions:

• Requests must be submitted within 14 days of receiving your order.
• The item must be new, unused and in its original packaging.
• The replacement item must be of equal or greater value than the original item. Any price difference must be paid by the customer.
• The customer is responsible for shipping costs for both the return and the replacement shipment.

Quality warranty
Our extensions are covered against manufacturing defects for 30 days after receipt. Since their lifespan largely depends on care (products used, care routine, etc.), our team reviews each request individually to determine eligibility.

To submit a request, email info@zariahaircollection.com with your order number, a description of the issue and photos. If a defect is confirmed, we will replace or exchange the item.

The warranty does not cover damage caused by normal wear, improper care, colouring, chemical treatments or improper installation.

Wrong item or item damaged upon arrival
Contact us within 7 days of receipt and include photos. We will resolve the issue at our expense.

Your rights
This policy does not limit your rights under applicable law, including the Consumer Protection Act.

Contact us
info@zariahaircollection.com